Privacy Policy

Personal Information Protection Policy

Menicon Co., Ltd. and Menicon Group (hereinafter referred to as “Menicon”) strictly control personal information.


Paying close attention to protection of information that relates to individuals’ private affairs (hereinafter referred to as “personal information”) of all customers and other individuals involved with us, we have established the “Personal Information Protection Policy” as set forth below, in order to ensure that customers feel secure when using our services.


In today’s society, where the level of information has become highly sophisticated, more and more importance is attached to information. Personal information, in particular, is important information both for us and for our customers, and must be handled properly.


Our corporate philosophy is “contributing to society through providing superior visual correction”, and we hope to ensure that customers feel secure when using our services. For that purpose, it is the basis of our business activities, as well as our social responsibility, to properly use and protect personal information supplied by customers and all those involved with us.


Fully recognizing the importance of protection of personal information, we hereby declare that all our employees, including officers, will always be conscious of personal information protection and act under the Personal Information Protection Policy, as set forth below.

1. Acquisition of personal information

We acquire personal information by lawful, fair means.

2. Use of personal information

We use personal information only within the scope of the purpose of use specified by us at the time of our acquisition of the relevant personal information, and only to the extent necessary for implementation of our business. We do not use personal information for other purposes.

3. Supply of personal information to third parties

Unless required or permitted by laws and regulations, we do not supply user personal information to any third party without obtaining the prior consent of the user.

4. Proper management of personal information

We maintain the accuracy of personal information, and manage personal information securely. We take proper information security measures against unauthorized access and computer viruses, and always try to prevent incidents, for the purpose of preventing any leakage, loss or destruction of personal information. Even if an incident occurs, we will promptly establish an incident response committee and take corrective measures in a reliable manner.

5. Disclosure, correction, suspension of use, and deletion, etc. of personal information

We acknowledge that users have the right to demand disclosure, correction, suspension of use, and deletion, etc. of user personal information, and promptly respond to any such demand.

6. Complaints and consultation

We set up a support desk to accept complaints and provide consultation in connection with our handling of personal information.


For complaints and consultation, please contact as mentioned below.

7. Compliance with laws, regulations and standards

We comply with laws and regulations, guidelines set by the Japanese government, and other standards concerning handling of personal information.

8. Handling of personal information

For any inquiry concerning our handling of personal information, please contact the support desk designated below.



Menicon Co., Ltd.

Phone number: +81-52-935-1515

E-mail: presscontact@menicon.co.jp


Any personal information acquired from the user at the above-mentioned support desk will be used only for the purpose of responding to the user inquiry, etc.

Web Privacy Policy

1. Protection of user personal information acquired through the website

Thank you for visiting the Menicon website. Below, we will explain how we handle users’ personal information acquired through the website.


Menicon Co., Ltd. and Menicon Group (hereinafter referred to as “Menicon”) are exerting our utmost efforts to protect your personal information, as transmitted to the Menicon website through the Internet, and to handle such personal information with care. On this page, we will explain how we feel we should handle user personal information.


We believe that the Internet is a wonderful medium for connecting with our customers. Thanks to the advent of the Internet, we can deliver detailed information on Menicon products that could not be conveyed by existing mass media.


On the other hand, the Internet is an open network connected to computers all over the world. As we all know from news relating to the Internet, it is not an information transmission medium for which security can be 100% guaranteed.


Due to its openness, in principle, users have to use the Internet under their own responsibility. Regrettably, this must be kept in mind when transmitting information to us through the Internet.


Of course, we believe we must protect personal information transmitted to the Menicon website from personal computers and other information media.


We observe the following rules in connection with protecting your privacy.

2. Access restrictions

Access to personally identifiable information transmitted to the Menicon website (such as name, address, telephone number and e-mail address) is granted only to specified Menicon employees engaged in related work, and trustworthy third parties to which Menicon has entrusted protection and management of such information.

3. Limitation on use of data

Personally identifiable information (such as name, address, telephone number and e-mail address) will not be used for purposes other than for provision of the service demanded from Menicon.


However, please note that we will use information which is not personally identifiable (such as gender, age, product use, opinion, comments and other messages) for the purpose of product development, service improvement, and improvement of our advertisement and promotional activities.

4. No provision of data to third parties

Menicon does not deliver any information transmitted to the Menicon website to any third party without user consent; provided, however, that user information may be provided to a third party without consent:


If such provision is required by laws and regulations;

If such provision is required for the purpose of protecting human life, person or property, and it is difficult to obtain consent; or

If user information is temporarily provided to a trustworthy third party engaged by Menicon, for the purpose of accomplishing the service desired.

5. Deletion of data

Menicon will discontinue providing information and delete personally identifiable information (such as name, address, telephone number and e-mail address) upon request.

6. Our request to customers

We may use information provided to Menicon through the Menicon website (excluding personally identifiable information) for activities to improve our business response. In addition, please refrain from providing suggestions regarding products and services through the Menicon website.


Please note in advance that users are deemed to agree that copyrights in all information transmitted by users through the Menicon website belong to Menicon in order to prevent any disputes that may arise from similarity between our independently developed products and services with any user.

7. Use of Cookies

The Menicon website uses Cookies in order to improve user’s convenience and to analyze the actual condition of use of the Menicon website.


Cookies are small text files transmitted by a website to the user hard disk for the purpose of keeping a record. Use of Cookies is the norm in the Internet industry, and Cookies are used by many websites for the purpose of providing useful functions to users. The computer being used is identified by Cookies, but user personal identity is not revealed. Thank you for your understanding.